RecallLookupBack to the product checker
Serious riskSerious risk

EU Safety Gate · Report-2016-051

COWON · PLENUE

The continuous sound pressure level is too high, which may cause permanent hearing damage to the user of the personal music player. The product does not comply with the relevant European standard EN 62368.

Published
23 December 2016
Notifying authority
France
Catalog checked
30 July 2026
What should you do?

Check the authority measure and original alert.

Type of economic operator taking notified measure(s): Distributor. Category of measure(s): Withdrawal of the product from the market. Date of entry into force: 13/10/2016 · Type of economic operator taking notified measure(s): Distributor. Category of measure(s): Recall of the product from end users. Date of entry into force: 13/10/2016

Official source alert
Safety Gate reference
A12/1686/16
Model
D; 32 GB
Batch
P016018001487 (series No) / EAN 880929018951 (gold colour), 880929018968 (silver colour) Products sold before November 2016
Category
Communication and media equipment
Risk type
Damage to hearing
Country of origin
Republic of Korea

Personal music player (MP3 player) in rectangular block form, mostly black with a gold or silver border. Sold in an up-market cardboard box with foam padding. To note: the company has since performed a software update of the product and all new products sold after November 2016 are compliant.