Mercedes-Benz · Various models

The automatic and manual emergency call service may not function as intended outside the network coverage of certain network providers due to a software error. As a result, the eCall may not be used as intended to place an emergency call to direct emergency services to the vehicle. Depending on network availability, voice communication would still be possible by calling 112 as a fallback option.

Published: 18 June 2021
Notifying authority: Germany
Catalog checked: 30 July 2026

What should you do?

Check the authority measure and original alert.

Type of economic operator taking notified measure(s): Manufacturer. Category of measure(s): Recall of the product from end users. Date of entry into force: Unknown

Official source alert

Product identification

Safety Gate reference: INFO/00128/21
Model: Types: 245 G, F2CLA, 245 G, 166, H1GLE, 172, F2A, 197, F2B, 204 X, R1ECLS, R1EAMG, 463, 463A, R1EC, 197BS, 204, 204 K, 204 K AMG, 212, R1ES, 221, 230 , e1*2001/116*0431*39-60, e1*2001/116*0457*32-50, e1*2001/116*0463*18-20, e1*2001/116*0501*28-47, e1*2007/46*1560*01-18, e1*2001/116*0335*32-46, e1*98/14*0169*25-34, e1*2001/116*0470*16-23, e1*2007/46*1912*00-08, e1*2001/116*0470*16-25, e1*2007/46*0598*18-26, e1*2007/46*1885*00-10, e1*2007/46*0548*11-20, e1*2007/46*1829*00-12, e1*2007/46*0233*09-19,, e1*2007/46*1909*00-09, e1*2001/116*0480*21-38, e1*2007/46*1818*00-10, e1*2007/46*1878*00-10, e1*96/79*0064*36-26, e1*2007/46*1830*00-07, e1*2007/46*1666*00-16, e1*KS07/46*0076*01,

Classification

Category: Motor vehicles
Risk type: Injuries
Country of origin: Germany

Product description

LA, GLA, M-Klasse/GLE/GL/GLS, SLK/SLC, A-Klasse, AMG GT, C-Klasse, E-Klasse Coupé/Cabrio, E-Klasse, S-Klasse Coupé/Cabrio, CLS, S-Klasse, SL, B-Klasse/GLA/GLB, GLC, AMG GT 4-Türer Coupé, GLE Coupé, G-Klasse